We want to be very honest and transparent with our customers about the shipping time even though we end up losing the sale. We are not like others who tell lies just to get few dollars only to give you disappointment and ruin your purpose.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Total delivery time= Processing time + Shipping time
1. Processing time
Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 24 hours after the order is placed.
- All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
- We process orders between Monday and Friday. Orders will be processed within 3-7 business days from the order date and shipped the next day after the processing day.
*Please note that we don't ship on weekend or holidays.
- In orders with more than one item, the processing time will be based on the item with the longest processing time.
2. Shipping time
The actual shipping time is based on the shipping method in your order.
- Standard Shipping：10-18 Business Days
- Fast Shipping：4-6 Business Days
*Please note that the public holidays, destination countries and couriers will be affected the shipping time.
Currently, we are offering FREE GROUND SHIPPING on every product worldwide for the month of Dec 2020.
Currently we are only shipping to USA, CANADA, UK, AUSTRALIA and NEW ZEALAND only but soon we will start in other countries too.
1. In the "my orders" section in "my account" you can see the status of your order.
2. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.
Contact us if you have any question for order status:
* Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for unforeseen delays. We will do our every effort to make sure you receive the parcel in time.